Market Support Services

ECS market support services are designed to elevate your automotive business while enhancing efficiency and profitability.

The ability to be flexible whilst never sacrificing service standards is what has kept ECS competitive for decades. We manage millions of warranty claims, visit thousands of dealers, oversee millions of Euros worth of repairs, and collaborate with industry experts across EMEA and beyond. This wealth of industry-leading insight, backed by our in-house expertise, empowers us to support your success.

ECS clients can take advantage of the following services:

Aftersales Market Reviews

Working with a market(s), ECS gathers information on their local operations, and measures the implementation and compliance against your set standards. The result, ECS will highlight and main issues, draw conclusions for you to inspect, and provide recommendations on best next steps.

Breakdown Analysis

Product quality projects analyse vehicle breakdown and warranty data. ECS experts analyse and investigate new models, identifying common breakdown cause early in the lifecycle, discuss the findings and provide feedback to plants and component suppliers to rectify issues.

Managed Service Contracts

ECS provides managed service contracts to global automotive manufacturers. These times bring a rapidly changing landscape and ECS has significant experience in providing teams to National Sales Companies, as well as continental Market Support Teams to global OEMs.

Outsourcing Services

ECS can support you through contracting specific tasks and business functions, giving you maximum flexibility, whilst benefiting from our knowledge and expertise. Our years of technical and industry experience makes us the perfect partner for your outsourcing opportunities.

Standards Analysis

ECS are experts in automotive standards, policy and procedure. Let us help you analyse and improve your standards to ensure customer satisfaction at every step, brand protection in every interaction, and high performance against KPIs, consistently.

Sales Market Reviews

Review your market(s), using our local field experts. We will review your operations and measure conformance against your set standards. After inspecting a selection of the network, ECS will highlight the main issues, draw conclusions for you to inspect, and provide recommendations.

Set the standard, today.

At ECS, your success is our priority. Our team will tailor their approach to your specific needs, providing more than just solutions; ECS offers a partnership that enhances your business’s efficiency, productivity, and innovation.